Reference

How z778 Handles Your Personal Information

This policy covers what data z778 collects when you open an account, make deposits through JazzCash, Easypaisa or Raast, and use our platform on your mobile or browser.

Account data kept secureLocal payment details protectedYour right to request changesNo data sold to third partiesAvailable where local law permits
z778 How z778 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review what data we hold, request a correction or ask us to delete your account records, reach our support team through any of the channels below. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows. Having your registered phone number or email address ready will speed things up.

Live Chat Open the chat widget from any page on z778. Describe your privacy request and our team will pull up your account record to assist.
Email Support Write to our support address with your registered email in the subject line. Include the type of request — access, correction or deletion — so we route it correctly.
Account Help Page Log in, head to your account settings, and use the data-request form. This is the fastest path for straightforward corrections to your name or contact number.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use encrypted connections across the entire platform — whether you are loading the lobby on a mobile browser in Karachi or switching to desktop. Your account password is stored as a hashed value; we never see it in plain text. Session tokens expire automatically after a period of inactivity, so an unattended device does not stay logged in. Retention periods vary by data type: transaction records tied to JazzCash, Easypaisa or Raast payments are kept for as long as required by applicable financial regulations, while analytics data is anonymised and aggregated on a rolling basis.

Encrypted Connections

All data between your device and our servers travels over an encrypted connection. This applies to login, deposits via local wallets, and account settings changes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies in anonymised form. You can clear cookies from your browser settings at any time without losing your account.

Data Retention

Payment records linked to JazzCash, Easypaisa or Raast are retained as required by applicable law. Non-essential profile data is removed when you close your account.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion. Submit through live chat, email or the in-account form and we will confirm receipt.

Common Questions About Your Privacy on z778

These are the questions we hear most from account holders about how their data is handled, who can see it, and what they can do about it.

We share your wallet reference with the payment processor only to complete your transaction. No marketing companies or unrelated third parties receive your mobile wallet details at any stage.

Yes. Submit a deletion request through live chat or the in-account form. We will remove non-essential data promptly. Payment records may be retained as required by applicable financial regulations.

Log in and use the data-request option in account settings, or contact support via live chat. We will provide a summary of the personal information attached to your registered account.

Yes. Session cookies maintain your login state so you do not re-authenticate on each visit. Analytics cookies are anonymised. You can clear them from your mobile browser without affecting your account balance.

Non-essential profile and activity data is removed after account closure. Transaction records tied to local payment rails are kept only for as long as applicable regulations require, then deleted.

Passwords are stored as hashed values — we cannot read them in plain text. Session tokens expire after inactivity. If you suspect unauthorised access, contact support immediately to reset your credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.